Founded in 2009 and based in Portugal, iStore is an Apple Premium Partner specializing in Apple products, accessories, and related IT services and consulting.
As an Apple Authorized Service provider, the company offers certified technical support and a personalized experience for Apple fans, ensuring access to the best in technology and entertainment.
Before choosing HiPay 5 years ago, they lacked support and needed to centralize all their business activity.
The company was also looking for operational efficiency.
Mission accomplished with HiPay, who has provided iStore with an augmented payment experience.
By opting for HiPay Enterprise, iStore now benefits from a single contract to access a diversity of local and international payment methods that can be easily implemented in a few clicks.
Indeed, when integrating any payment method, HiPay guides you to a “stage” environment, to test your integration safely, before launching the method externally on a production environment.
Adding payment methods to extend your market reach has never been that simple and iStore has been able to implement MB WAY, Multibanco, Visa and Mastercard for the Portuguese market with ease!
User-friendly, HiPay Console has enabled iStore to gather all their payment methods in a single management interface, thus saving a considerable amount of time in their day-to-day work.
Indeed, each user can customize this powerful tool with widgets corresponding to KPIs to gain in functionality.
Besides, the dashboard gives you real-time global visibility of your business to analyze your transactions, results and all other payment-related data: an invaluable aid to simple, effective decision-making!
As Francisca Ribeiro, iStore Financial Manager, points out:
“It’s a quite intuitive platform which facilitates the verification of receipts, allowing follow-up for all transactions, from the moment the customer makes the payment to the moment we receive it, making it easier to understand potential issues.”
The lack of responsiveness from their previous PSP was a major factor in iStore’s decision to collaborate with HiPay.
In practical terms, at HiPay, each merchant has a dedicated Account Manager.
It’s not just a question of accessing a contact form, but of being able to call on the expertise of an available member of staff who is always ready to answer the merchant’s questions and make suggestions to optimize their performance.
On that note, iStore would like to mention the outstanding follow-up from their dedicated Account Manager, “who is always very attentive, responds quickly with effectiveness, trying to find the best solution to problems when they arise.”
Technical support is another important human factor at HiPay. Here again, the availability of our Support team is invaluable for merchants.
The aim is to help you make the most of our cutting-edge technology.
With HiPay Sentinel, iStore benefits from one module to combat all fraud attempts.
Our experts worked hand-in-hand with them to create their anti-fraud profile, tailored to their needs, with over 80 criteria and actions to choose from.
But our support and guidance go beyond the configuration of this powerful tool: our Risk team stays in the loop as your business grows.
For example, we inform you of every significant fraud we find. You can then decide to cancel the delivery or the order, depending on the situation.
Our team is also available to suggest improvements when necessary (e.g., if new fraudulent behaviors are discovered) and to offer their expertise.
Thanks to our all-in-one offering, cutting-edge technology and end-to-end support, iStore has been able to take their performance to the next level, with notably a 48% increase in payments volume between 2021 and 2024!
What’s more, “on top of offering advantages in terms of management and facilitating the payment journey for customers, choosing HiPay also brought us advantages in terms of the quality of service and follow-up for greater client satisfaction”, says Francisca Ribeiro.
What about you, ready to revolutionize your payments with HiPay?
Contact our experts for an augmented payment experience!