--- title: "Gross success rate vs. net success rate: our HiPay Console expert explains everything" description: The net success rate, a much-awaited indicator for merchants, has been added to HiPay Console to complement the traditional gross success rate. Let’s take a closer look. image: https://blog.hipay.com/hubfs/Blog%20-%20Net%20success%20rate.png --- [![HIPAY_Logotype_Blanc_RVB_EXE-1](https://blog.hipay.com/hs-fs/hubfs/HIPAY_Logotype_Blanc_RVB_EXE-1.png?width=114&height=30&name=HIPAY_Logotype_Blanc_RVB_EXE-1.png "HIPAY_Logotype_Blanc_RVB_EXE-1")](https://blog.hipay.com/en) [![HiPay sans espace](https://blog.hipay.com/hs-fs/hubfs/HiPay%20sans%20espace.png?width=117&height=30&name=HiPay%20sans%20espace.png "HiPay sans espace")](https://blog.hipay.com/en) [![Sign Up](https://no-cache.hubspot.com/cta/default/2770960/3244a11a-2080-4c31-97ca-0c66f5f165a0.png)](https://cta-redirect.hubspot.com/cta/redirect/2770960/3244a11a-2080-4c31-97ca-0c66f5f165a0) ![Header newsletter test](https://blog.hipay.com/hubfs/Header%20newsletter%20test.png "Header newsletter test") [![](https://blog.hipay.com/hubfs/social-icons/linkedin-ico.svg) ](https://www.linkedin.com/company/3112446/) [![](https://blog.hipay.com/hubfs/social-icons/hipayrond.png) ](https://hipay.com/fr/) [![](https://blog.hipay.com/hubfs/social-icons/twitter-ico.svg) ](https://twitter.com/hipay?lang=fr) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&text=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything%20-%20https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&title=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything&summary=The%20net%20success%20rate,%20a%20much-awaited%20indicator%20for%20merchants,%20has%20been%20added%20to%20HiPay%20Console%20to%20complement%20the%20traditional%20gross%20success%20rate.%20Let’s%20take%20a%20closer%20look.) 17 April 2024 ## Gross success rate vs. net success rate: our HiPay Console expert explains everything In: [InGoodHands](https://blog.hipay.com/en/tag/ingoodhands) As an (e-)merchant, it’s crucial to have access to accurate information to fully understand your payment data. To better help you optimize your performance, we have recently enhanced HiPay Console, our powerful management interface, to provide you with a more detailed view of your transactions. The net success rate, a much-awaited indicator for merchants, has been added to complement the traditional gross success rate.   **Let’s take a closer look at the net success rate** For a more detailed analysis of your transactions, the net success rate gives you visibility of transactions that have been authorized, i.e., those for which customers have successfully completed the payment process. In concrete terms, the net success rate is calculated as follows: Net success rate = number of authorized transactions / number of deduplicated created transactions* over the period chosen by the merchant, by email and by amount. *If a user fails to authorize a transaction several times, the transaction refusal is only counted once, ensuring a fair and accurate calculation. This is the **fundamental difference** with the gross success rate, which does not take into account the deduplication of transactions (i.e., the deletion of duplicate data). Please note: You cannot have the net success rate for the same day, as the net success rate is only calculated **at the end of each day**.   **Example of calculation between gross and net success rate** Let’s imagine that over the course of a week, you have: - 2,000 authorized transactions, - 2,140 deduplicated created transactions, - 2,300 created transactions in total, - 160 transactions are authorization attempts. Your gross success rate will then be: (2,000 / 2,300) x 100 = 86.95% Whereas your net success rate will be: (2,000 / 2,140) x 100 = 93.45%   ![Screenshot 2-1](https://blog.hipay.com/hs-fs/hubfs/Screenshot%202-1.png?width=265&height=378&name=Screenshot%202-1.png)   **Key benefits of the net success rate** - **Greater accuracy:** By focusing exclusively on deduplicated transactions, the net success rate offers a more reliable view of payment process performance. - **In-depth data:** In addition to the success percentage, the widget displays in enlarged view the total amount and volume of successful transactions, providing you with detailed information for further analysis. - **Evolution badge:** The badge at the bottom of the widget shows the evolution of the rate in percentage points (pp) compared to the previous period, allowing you to see its evolution over time instantly. ![Screenshot 1](https://blog.hipay.com/hs-fs/hubfs/Screenshot%201.png?width=296&height=141&name=Screenshot%201.png)   **Both rates are available in HiPay Console** If you already have the gross success rate on your dashboard, it will be directly replaced by the net success rate. However, don’t worry: the gross success rate will remain available in the widget catalog of our management interface. As these indicators are complementary, you’ll be able to add them both to your dashboard to get an even more detailed overview and understand the issues encountered or the solutions to be applied (such as improving the UX or adding payment methods, for example). To conclude, as Estelle Primeau, our HiPay Console expert, sums up: *“the net success rate aims to enable a more precise and in-depth analysis of your transactions. We are convinced that this new widget in HiPay Console will contribute to a more comprehensive monitoring of your performance.” * Because our management interface is the tool you need to explore the full power of your data and analyze your business in fine detail.   Ready to find out more about HiPay Console? [Check our website for a detailed presentation of its many features](https://hipay.com/en/our-solutions/payment-management-system/), designed to simplify the management of your payment data. **Tags:** [InGoodHands](https://blog.hipay.com/en/tag/ingoodhands), [Support and guidance](https://blog.hipay.com/en/tag/support-and-guidance), [Key performance indicators](https://blog.hipay.com/en/tag/key-performance-indicators) Share: - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&text=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything%20-%20https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&title=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything&summary=The%20net%20success%20rate,%20a%20much-awaited%20indicator%20for%20merchants,%20has%20been%20added%20to%20HiPay%20Console%20to%20complement%20the%20traditional%20gross%20success%20rate.%20Let’s%20take%20a%20closer%20look.) Previous Article [** Noreve x HiPay: 99% of payments accepted thanks to custom-made fraud protection ](https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection) [![](https://cdn2.hubspot.net/hubfs/5152923/Creative_Theme/image/chevron.png) ](https://blog.hipay.com/en) Next Article [Streetbuzz x HiPay: performance as a growth driver **](https://blog.hipay.com/en/streetbuzz-x-hipay-performance-as-a-growth-driver) [Content Title](https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything#) Description **Want more information ?** [![Contact Us](https://no-cache.hubspot.com/cta/default/2770960/0fac98d1-eb98-4e68-b013-67648dfa59ed.png)](https://cta-redirect.hubspot.com/cta/redirect/2770960/0fac98d1-eb98-4e68-b013-67648dfa59ed) ### Categories - [Articles (19)](https://blog.hipay.com/en/tag/articles) - [Augmented payments (13)](https://blog.hipay.com/en/tag/augmented-payments) - [News (11)](https://blog.hipay.com/en/tag/news) - [Support and guidance (11)](https://blog.hipay.com/en/tag/support-and-guidance) - [InGoodHands (8)](https://blog.hipay.com/en/tag/ingoodhands) - [Means of Payments (8)](https://blog.hipay.com/en/tag/means-of-payments) - [Fraud (6)](https://blog.hipay.com/en/tag/fraud) - [Innovation (5)](https://blog.hipay.com/en/tag/innovation) - [Omnichannel (5)](https://blog.hipay.com/en/tag/omnichannel) - [PSD2 (4)](https://blog.hipay.com/en/tag/psd2) - [iGaming (4)](https://blog.hipay.com/en/tag/igaming) - [Aim High with HiPay (3)](https://blog.hipay.com/en/tag/aim-high-with-hipay) - [Products (3)](https://blog.hipay.com/en/tag/products) - [White Papers (2)](https://blog.hipay.com/en/tag/white-papers) - [DSP2 (1)](https://blog.hipay.com/en/tag/dsp2-en) - [Distance selling (1)](https://blog.hipay.com/en/tag/distance-selling) - [E-Terminal (1)](https://blog.hipay.com/en/tag/e-terminal) - [Fraude (1)](https://blog.hipay.com/en/tag/fraude) - [Frictionless  (1)](https://blog.hipay.com/en/tag/frictionless) - [Key performance indicators (1)](https://blog.hipay.com/en/tag/key-performance-indicators) - [Livres Blancs (1)](https://blog.hipay.com/en/tag/livres-blancs) - [Marketplace (1)](https://blog.hipay.com/en/tag/marketplace) - [Moyens de paiement (1)](https://blog.hipay.com/en/tag/moyens-de-paiement) - [Online payment (1)](https://blog.hipay.com/en/tag/online-payment) - [Pay-by-Link (1)](https://blog.hipay.com/en/tag/pay-by-link) - [Payment methods (1)](https://blog.hipay.com/en/tag/payment-methods) - [Performance (1)](https://blog.hipay.com/en/tag/performance) - [User experience (1)](https://blog.hipay.com/en/tag/user-experience) [See all](https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything#) ### Articles Populaires [ The payment experience is at the heart of the gaming industry ](https://blog.hipay.com/en/the-payment-experience-is-at-the-heart-of-the-gaming-industry) [ HiPay continues to innovate with its new Back-Office! ](https://blog.hipay.com/en/hipay-continues-to-innovate-with-its-new-back-office) [ Klarna x HiPay: an augmented payment offering for even greater flexibility ](https://blog.hipay.com/en/klarna-x-hipay-an-augmented-payment-offering-for-even-greater-flexibility) [ Hyvä x HiPay: simplicity and performance to boost your Adobe Commerce / Magento 2 site ](https://blog.hipay.com/en/hyva-x-hipay-simplicity-and-performance-to-boost-your-adobe-commerce-/-magento-2-site) [ How to Accept PayPal Payments with HiPay ](https://blog.hipay.com/en/how-to-accept-paypal-payments-with-hipay) ### Articles Récents [ 2024 in review: spotlight on performance with HiPay ](https://blog.hipay.com/en/2024-in-review-spotlight-on-performance-with-hipay) [ HiPay: the end-to-end solution for optimized marketplace performance ](https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance) [ Klarna x HiPay: an augmented payment offering for even greater flexibility ](https://blog.hipay.com/en/klarna-x-hipay-an-augmented-payment-offering-for-even-greater-flexibility) [ HiPay E-Terminal: to easily secure your distance selling transactions with Pay-by-Link ](https://blog.hipay.com/en/hipay-e-terminal-to-easily-secure-your-distance-selling-transactions-with-pay-by-link) [ Hyvä x HiPay: simplicity and performance to boost your Adobe Commerce / Magento 2 site ](https://blog.hipay.com/en/hyva-x-hipay-simplicity-and-performance-to-boost-your-adobe-commerce-/-magento-2-site) ## Link Articles - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance&title=HiPay:%20the%20end-to-end%20solution%20for%20optimized%20marketplace%20performance&summary=Discover%20our%20all-in-one%20solution%20for%20optimized%20marketplaces%20performance%20with%20HiPay:%20simplified%20legal%20procedures,%20accelerated%20KYC%20process,%20easier%20payment%20flow%20management,%20unified%20management%20interface,%20effective%20fight%20against%20fraud,%20access%20to%20our%20partnerships%20and%20connectors.) ## [HiPay: the end-to-end solution for optimized marketplace performance](https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance) All around the world, the use of online marketplaces has increased rapidly due to the wide offer, safety and convenience, low prices and often free shipping. In: [Support and guidance](https://blog.hipay.com/en/tag/support-and-guidance) [**](https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/spotlight-on-performance-expert-interview-to-fight-fraud-effectively&title=Spotlight%20on%20performance:%20expert%20interview%20to%20fight%20fraud%20effectively&summary=Optimize%20your%20performance%20while%20fighting%20fraud%20with%20HiPay%20Sentinel,%20our%20customizable%20anti-fraud%20tool%20for%20secure%20payments.) ## [Spotlight on performance: expert interview to fight fraud effectively](https://blog.hipay.com/en/spotlight-on-performance-expert-interview-to-fight-fraud-effectively) Emilie STEFANUTTI has been working at HiPay for over two years as a Fraud and Risk Analyst in a team of 5 experts. In: [Fraud](https://blog.hipay.com/en/tag/fraud) [**](https://blog.hipay.com/en/spotlight-on-performance-expert-interview-to-fight-fraud-effectively) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/istore-x-hipay-premium-support-and-guidance-for-optimized-performance&title=iStore%20x%20HiPay:%20premium%20support%20and%20guidance%20for%20optimized%20performance&summary=iStore%20chose%20HiPay%20to%20streamline%20payments,%20centralize%20operations,%20boost%20performance,%20and%20benefit%20from%20premium%20support,%20leading%20to%20a%2048%%20increase%20in%20payments%20volume.) ## [iStore x HiPay: premium support and guidance for optimized performance](https://blog.hipay.com/en/istore-x-hipay-premium-support-and-guidance-for-optimized-performance) Founded in 2009 and based in Portugal, [iStore](https://www.istore.pt/) is an Apple Premium Partner specializing in Apple products, accessories, and related IT services and consulting. In: [Augmented payments](https://blog.hipay.com/en/tag/augmented-payments) [**](https://blog.hipay.com/en/istore-x-hipay-premium-support-and-guidance-for-optimized-performance) ![HIPAY_Logotype_Blanc_RVB_EXE-1](https://blog.hipay.com/hs-fs/hubfs/HIPAY_Logotype_Blanc_RVB_EXE-1.png?width=152&height=40&name=HIPAY_Logotype_Blanc_RVB_EXE-1.png "HIPAY_Logotype_Blanc_RVB_EXE-1") HiPay is a multi-channel payment service provider. HiPay believes that payment is more than just processing transactions. Thanks to a modern and agile platform, Fintech enables merchants to enhance their payment data regardless of the sales channel. HiPay thus helps them to improve their conversion rate, increase their turnover and create new shopping paths. -   - [Twitter](https://twitter.com/hipay) - [Linkedin](https://www.linkedin.com/company/hipay) ## About HiPay ## Solutions ## Ressources Copyright © 2026 HiPay - All Rights Reserved. ![](https://secure.leadforensics.com/92949.png) ![](https://dc.ads.linkedin.com/collect/?pid=45710&fmt=gif)