--- title: HiPay Blog · The latest news of the payment World | Support and guidance description: Support and guidance | HiPay · Find out our latest news, our new product features, our retailers testimonials and all the news of the payments --- [![HIPAY_Logotype_Blanc_RVB_EXE-1](https://blog.hipay.com/hs-fs/hubfs/HIPAY_Logotype_Blanc_RVB_EXE-1.png?width=114&height=30&name=HIPAY_Logotype_Blanc_RVB_EXE-1.png "HIPAY_Logotype_Blanc_RVB_EXE-1")](https://blog.hipay.com/en) [![HiPay sans espace](https://blog.hipay.com/hs-fs/hubfs/HiPay%20sans%20espace.png?width=117&height=30&name=HiPay%20sans%20espace.png "HiPay sans espace")](https://blog.hipay.com/en) [![Sign Up](https://no-cache.hubspot.com/cta/default/2770960/3244a11a-2080-4c31-97ca-0c66f5f165a0.png)](https://cta-redirect.hubspot.com/cta/redirect/2770960/3244a11a-2080-4c31-97ca-0c66f5f165a0) ![Header newsletter test](https://blog.hipay.com/hubfs/Header%20newsletter%20test.png "Header newsletter test") [Support and guidance](https://blog.hipay.com/en/tag/support-and-guidance) ## [HiPay: the end-to-end solution for optimized marketplace performance](https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance) 16 Dec 2024 [Fraud](https://blog.hipay.com/en/tag/fraud) ## [Spotlight on performance: expert interview to fight fraud effectively](https://blog.hipay.com/en/spotlight-on-performance-expert-interview-to-fight-fraud-effectively) 7 Oct 2024 [Augmented payments](https://blog.hipay.com/en/tag/augmented-payments) ## [iStore x HiPay: premium support and guidance for optimized performance](https://blog.hipay.com/en/istore-x-hipay-premium-support-and-guidance-for-optimized-performance) 6 Sep 2024 [![](https://blog.hipay.com/hubfs/social-icons/linkedin-ico.svg) ](https://www.linkedin.com/company/3112446/) [![](https://blog.hipay.com/hubfs/social-icons/hipayrond.png) ](https://hipay.com/fr/) [![](https://blog.hipay.com/hubfs/social-icons/twitter-ico.svg) ](https://twitter.com/hipay?lang=fr) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&text=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything%20-%20https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything&title=Gross%20success%20rate%20vs.%20net%20success%20rate:%20our%20HiPay%20Console%20expert%20explains%20everything&summary=The%20net%20success%20rate,%20a%20much-awaited%20indicator%20for%20merchants,%20has%20been%20added%20to%20HiPay%20Console%20to%20complement%20the%20traditional%20gross%20success%20rate.%20Let’s%20take%20a%20closer%20look.) ## [Gross success rate vs. net success rate: our HiPay Console expert explains everything](https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything) As an (e-)merchant, it’s crucial to have access to accurate information to fully understand your payment data. In: [InGoodHands](https://blog.hipay.com/en/tag/ingoodhands) [**](https://blog.hipay.com/en/gross-success-rate-vs.-net-success-rate-our-hipay-console-expert-explains-everything) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection&text=Noreve%20x%20HiPay:%2099%%20of%20payments%20accepted%20thanks%20to%20custom-made%20fraud%20protection%20-%20https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection&title=Noreve%20x%20HiPay:%2099%%20of%20payments%20accepted%20thanks%20to%20custom-made%20fraud%20protection&summary=Find%20out%20how%20HiPay%20has%20enabled%20Noreve%20to%20have%2099%%20of%20payments%20accepted%20thanks%20to%20enhanced%20security%20with%20HiPay%20Sentinel%20and%20the%20availability%20of%20our%20technical%20support%20and%20documentation.) ## [Noreve x HiPay: 99% of payments accepted thanks to custom-made fraud protection](https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection) Founded by Michaël Massat and present in over 40 countries, Noreve specializes in high-end leather goods and embodies the haute couture of accessories for mobile devices. A pioneer since 2003, it is one of the few brands to offer one-of-a-kind cases, with over 5,000 unique models and a dozen options and finishes [on its multilingual, multicurrency e-commerce website](https://www.noreve.com/en/). In: [Augmented payments](https://blog.hipay.com/en/tag/augmented-payments) [**](https://blog.hipay.com/en/noreve-x-hipay-99-per-cent-of-payments-accepted-thanks-to-custom-made-fraud-protection) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/hipay-celebrates-its-10th-anniversary&text=HiPay%20celebrates%20its%2010th%20anniversary!%20-%20https://blog.hipay.com/en/hipay-celebrates-its-10th-anniversary) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/hipay-celebrates-its-10th-anniversary&title=HiPay%20celebrates%20its%2010th%20anniversary!&summary=Ten%20years%20of%20trust%20with%20our%20merchants%20and%20partners,%20thanks%20to%20the%20dedication,%20support,%20and%20guidance%20of%20all%20our%20HiPayers%20in%20France,%20Italy,%20Portugal,%20and%20Belgium:%20that’s%20a%20milestone%20to%20celebrate!%20In%20this%20article,%20find%20out%20how%20you’re%20in%20good%20hands%20with%20HiPay.) ## [HiPay celebrates its 10th anniversary!](https://blog.hipay.com/en/hipay-celebrates-its-10th-anniversary) Ten years of trust with our merchants and partners, thanks to the dedication of all our HiPayers in France, Italy, Portugal, and Belgium. In: [Augmented payments](https://blog.hipay.com/en/tag/augmented-payments) [**](https://blog.hipay.com/en/hipay-celebrates-its-10th-anniversary) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/a-new-year-a-new-vision-around-augmented-payments&text=A%20new%20year,%20a%20new%20vision%20around%20augmented%20payments%20-%20https://blog.hipay.com/en/a-new-year-a-new-vision-around-augmented-payments) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/a-new-year-a-new-vision-around-augmented-payments&title=A%20new%20year,%20a%20new%20vision%20around%20augmented%20payments&summary=This%20new%20vision%20expresses%20our%20strength%20and%20expertise.%20Because%20payment%20is%20more%20than%20just%20a%20transaction.%20In%20this%20article,%20find%20out%20how%20HiPay%20offers%20you%20a%20truly%20augmented%20payment%20experience.) ## [A new year, a new vision around augmented payments](https://blog.hipay.com/en/a-new-year-a-new-vision-around-augmented-payments) Technology, innovation, and performance: it’s around this promise that we have rethought payment. In: [Augmented payments](https://blog.hipay.com/en/tag/augmented-payments) [**](https://blog.hipay.com/en/a-new-year-a-new-vision-around-augmented-payments) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/for-end-to-end-technical-support-with-a-human-touch-above-all&text=For%20end-to-end%20technical%20support,%20with%20a%20human%20touch%20above%20all%20-%20https://blog.hipay.com/en/for-end-to-end-technical-support-with-a-human-touch-above-all) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/for-end-to-end-technical-support-with-a-human-touch-above-all&title=For%20end-to-end%20technical%20support,%20with%20a%20human%20touch%20above%20all&summary=TAMs:%20Tailored%20technical%20guidance%20and%20support%20for%20merchants.%20Learn%20more%20in%20this%20article!) ## [For end-to-end technical support, with a human touch above all](https://blog.hipay.com/en/for-end-to-end-technical-support-with-a-human-touch-above-all) New technologies create unique opportunities for merchants’ developments and optimization of payment management. However, they need to be integrated to meet the specific needs of each player involved. This is where Technical Account Managers (TAMs) are recognized for their insights. In: [InGoodHands](https://blog.hipay.com/en/tag/ingoodhands) [**](https://blog.hipay.com/en/for-end-to-end-technical-support-with-a-human-touch-above-all) - [**](https://twitter.com/intent/tweet?source=https://blog.hipay.com/en/business-reviews-at-the-core-of-merchant-guidance-and-performance&text=Business%20reviews:%20at%20the%20core%20of%20merchant%20guidance%20and%20performance%20-%20https://blog.hipay.com/en/business-reviews-at-the-core-of-merchant-guidance-and-performance) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.hipay.com/en/business-reviews-at-the-core-of-merchant-guidance-and-performance&title=Business%20reviews:%20at%20the%20core%20of%20merchant%20guidance%20and%20performance&summary=Discover%20how%20HiPay's%20Account%20Managers%20enhance%20merchants'%20decisions,%20thus%20boosting%20their%20activity%20and%20payment%20strategy.) ## [Business reviews: at the core of merchant guidance and performance](https://blog.hipay.com/en/business-reviews-at-the-core-of-merchant-guidance-and-performance) HiPay’s business reviews are designed to help merchants make the best decisions throughout the business relationship to boost their activity and take their payment strategy to the next level. In: [InGoodHands](https://blog.hipay.com/en/tag/ingoodhands) [**](https://blog.hipay.com/en/business-reviews-at-the-core-of-merchant-guidance-and-performance) [Content Title](https://blog.hipay.com/en/tag/support-and-guidance#) Description **Want more information ?** [![Contact Us](https://no-cache.hubspot.com/cta/default/2770960/0fac98d1-eb98-4e68-b013-67648dfa59ed.png)](https://cta-redirect.hubspot.com/cta/redirect/2770960/0fac98d1-eb98-4e68-b013-67648dfa59ed) ### Categories - [Articles (19)](https://blog.hipay.com/en/tag/articles) - [Augmented payments (13)](https://blog.hipay.com/en/tag/augmented-payments) - [News (11)](https://blog.hipay.com/en/tag/news) - [Support and guidance (11)](https://blog.hipay.com/en/tag/support-and-guidance) - [InGoodHands (8)](https://blog.hipay.com/en/tag/ingoodhands) - [Means of Payments (8)](https://blog.hipay.com/en/tag/means-of-payments) - [Fraud (6)](https://blog.hipay.com/en/tag/fraud) - [Innovation (5)](https://blog.hipay.com/en/tag/innovation) - [Omnichannel (5)](https://blog.hipay.com/en/tag/omnichannel) - [PSD2 (4)](https://blog.hipay.com/en/tag/psd2) - [iGaming (4)](https://blog.hipay.com/en/tag/igaming) - [Aim High with HiPay (3)](https://blog.hipay.com/en/tag/aim-high-with-hipay) - [Products (3)](https://blog.hipay.com/en/tag/products) - [White Papers (2)](https://blog.hipay.com/en/tag/white-papers) - [DSP2 (1)](https://blog.hipay.com/en/tag/dsp2-en) - [Distance selling (1)](https://blog.hipay.com/en/tag/distance-selling) - [E-Terminal (1)](https://blog.hipay.com/en/tag/e-terminal) - [Fraude (1)](https://blog.hipay.com/en/tag/fraude) - [Frictionless  (1)](https://blog.hipay.com/en/tag/frictionless) - [Key performance indicators (1)](https://blog.hipay.com/en/tag/key-performance-indicators) - [Livres Blancs (1)](https://blog.hipay.com/en/tag/livres-blancs) - [Marketplace (1)](https://blog.hipay.com/en/tag/marketplace) - [Moyens de paiement (1)](https://blog.hipay.com/en/tag/moyens-de-paiement) - [Online payment (1)](https://blog.hipay.com/en/tag/online-payment) - [Pay-by-Link (1)](https://blog.hipay.com/en/tag/pay-by-link) - [Payment methods (1)](https://blog.hipay.com/en/tag/payment-methods) - [Performance (1)](https://blog.hipay.com/en/tag/performance) - [User experience (1)](https://blog.hipay.com/en/tag/user-experience) [See all](https://blog.hipay.com/en/tag/support-and-guidance#) ### Articles Populaires [ The payment experience is at the heart of the gaming industry ](https://blog.hipay.com/en/the-payment-experience-is-at-the-heart-of-the-gaming-industry) [ HiPay continues to innovate with its new Back-Office! ](https://blog.hipay.com/en/hipay-continues-to-innovate-with-its-new-back-office) [ Klarna x HiPay: an augmented payment offering for even greater flexibility ](https://blog.hipay.com/en/klarna-x-hipay-an-augmented-payment-offering-for-even-greater-flexibility) [ Hyvä x HiPay: simplicity and performance to boost your Adobe Commerce / Magento 2 site ](https://blog.hipay.com/en/hyva-x-hipay-simplicity-and-performance-to-boost-your-adobe-commerce-/-magento-2-site) [ How to Accept PayPal Payments with HiPay ](https://blog.hipay.com/en/how-to-accept-paypal-payments-with-hipay) ### Articles Récents [ 2024 in review: spotlight on performance with HiPay ](https://blog.hipay.com/en/2024-in-review-spotlight-on-performance-with-hipay) [ HiPay: the end-to-end solution for optimized marketplace performance ](https://blog.hipay.com/en/hipay-the-end-to-end-solution-for-optimized-marketplace-performance) [ Klarna x HiPay: an augmented payment offering for even greater flexibility ](https://blog.hipay.com/en/klarna-x-hipay-an-augmented-payment-offering-for-even-greater-flexibility) [ HiPay E-Terminal: to easily secure your distance selling transactions with Pay-by-Link ](https://blog.hipay.com/en/hipay-e-terminal-to-easily-secure-your-distance-selling-transactions-with-pay-by-link) [ Hyvä x HiPay: simplicity and performance to boost your Adobe Commerce / Magento 2 site ](https://blog.hipay.com/en/hyva-x-hipay-simplicity-and-performance-to-boost-your-adobe-commerce-/-magento-2-site) ![HIPAY_Logotype_Blanc_RVB_EXE-1](https://blog.hipay.com/hs-fs/hubfs/HIPAY_Logotype_Blanc_RVB_EXE-1.png?width=152&height=40&name=HIPAY_Logotype_Blanc_RVB_EXE-1.png "HIPAY_Logotype_Blanc_RVB_EXE-1") HiPay is a multi-channel payment service provider. HiPay believes that payment is more than just processing transactions. Thanks to a modern and agile platform, Fintech enables merchants to enhance their payment data regardless of the sales channel. HiPay thus helps them to improve their conversion rate, increase their turnover and create new shopping paths. -   - [Twitter](https://twitter.com/hipay) - [Linkedin](https://www.linkedin.com/company/hipay) ## About HiPay ## Solutions ## Ressources Copyright © 2026 HiPay - All Rights Reserved. ![](https://secure.leadforensics.com/92949.png) ![](https://dc.ads.linkedin.com/collect/?pid=45710&fmt=gif)