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UX for Efficiency: How an Intuitive and Customizable Back Office Improves Payment Management and Customer Satisfaction.

 

Too rigid and poorly optimized software wastes day-to-day time: obscure navigation, too many clicks to go from one feature to another, a flood of data hiding the essentials in analysis reports, overly rigid exports that do not export what you want… We’ve all been there. The result? A considerable loss of productivity.

But for some professionals involved in payment transactions while being customer-facing, such as a customer relationship manager, the challenge becomes critical: quickly processing a request while being able to remain available to the customer is key to a high customer satisfaction.

Having an agile and customizable tool to manage payment transactions is essential to guarantee teams’ productivity. Let’s focus on some essential features that optimize payment data management and are available in HiPay Console, the future HiPay back office, currently in beta testing with some of our merchants.

In: Articles

PSP: 4 intelligent innovations that are essential for payment experts.

 

Last decade’s big thing, "big data", generated an unprecedented amount of data. But infobesity has become a real issue for many businesses. Making sense of all the information available and getting the best learnings from it is today's challenge.

Technology must therefore evolve, gain in agility and intelligence, while remaining intuitive and accessible to anybody. In the area of ​​payment, "Smart Data" should allow experts responsible for transactions analysis and the accounting and financial management of payment operations to easily leverage data. Discover 4 types of innovations available in HiPay Console, and making it a truly intelligent back office.

In: Articles

International e-commerce and conversion : Promod and Izipizi experiences

 

Rolling out an internationalization strategy is one of the most important growth levers for your e-commerce business.

You may have a plan for site translations, legal aspects, and logistics, but what about payment?

Our clients look back on their experiences.

In: Articles

Magento 1 vs Magento 2, the key points to bear in mind

 

In: News

Data Lake vs Data Swamp: How to Get the Right Data

As an online retailer, you know how important data tracking is for your business. It’s one of the basic building blocks for business intelligence (BI). On its own, data is simply a set of figures, statistics, or facts. It doesn’t do a whole lot until it is gathered and analyzed so that it makes sense. This is where BI comes in: It refers to various tools, including software, reports, graphs, and charts to provide you with detailed information about your business. With this intelligence, you can make better decisions for your company.

There are several SAAS (Software as a Service) platforms that can give you data on consumer behavior, such as Google Analytics, MailChimp, and Amazon (if you are a reseller on the platform). With so many options available, it is easy to get caught up in gathering data using multiple tools.

In: Articles