The health crisis, and consequently the closure of a large number of physical stores, has democratized many purchasing processes where the different sales channels are complementary.
The Click and Collect, expected by your customers
Our study LSA: The act of purchase at the time of the Unified Commerce, carried out in August 2020, highlights the routes most used during the first confinement, but also post-confinement.
Among these trends we find Click-and-Collect, which is no longer to be presented, as well as other Web-to-Store scenarios.
This study reveals that 72% of consumers used Click-and-Collect during lockdown. Of these 72%, 33% said they had used it more than before.
Finally, for 67% of consumers, Click and Collect is now part of their habits, as they say they will keep on using it.
"Click-and-collect is not new, but the health crisis has brought to light many shortcomings on the merchant side. Few retailers are equipped with unified commerce solutions that enable them to quickly deploy new purchasing scenarios" comments Jeremy Buffalon, Head of Business Development France at HiPay.
HiPay x Proximis: a widget ready to be deployed in 30 days !
The Unified Commerce player Proximis and the multi-channel payment service provider HiPay have joined forces to support you. Our goal is to quickly and simply allow you to launch a Web-to-Store solution:
- Drive collection
The applicative part of this solution allows you to manage orders and withdrawals through a single multi-store and multi-device management console. To access it, a simple internet connection is enough.
The payment part is provided by HiPay, and is directly integrated to the solution. What does it mean? That you only need a HiPay contract to start cashing in your Web-to-Store orders.
Our payment solution allows you to offer a multitude of payment methods, ranging from classical, international payment methods, to payment in several installments at no charge.
The plus? Your transactions appear in real-time in our management tool: HiPay Console.
Contact us to implement these buying scenarios right now !