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UX for Efficiency: How an Intuitive and Customizable Back Office Improves Payment Management and Customer Satisfaction.

 

Too rigid and poorly optimized software wastes day-to-day time: obscure navigation, too many clicks to go from one feature to another, a flood of data hiding the essentials in analysis reports, overly rigid exports that do not export what you want… We’ve all been there. The result? A considerable loss of productivity.

But for some professionals involved in payment transactions while being customer-facing, such as a customer relationship manager, the challenge becomes critical: quickly processing a request while being able to remain available to the customer is key to a high customer satisfaction.

Having an agile and customizable tool to manage payment transactions is essential to guarantee teams’ productivity. Let’s focus on some essential features that optimize payment data management and are available in HiPay Console, the future HiPay back office, currently in beta testing with some of our merchants.

In: Articles

PSP: 4 intelligent innovations that are essential for payment experts.

 

Last decade’s big thing, "big data", generated an unprecedented amount of data. But infobesity has become a real issue for many businesses. Making sense of all the information available and getting the best learnings from it is today's challenge.

Technology must therefore evolve, gain in agility and intelligence, while remaining intuitive and accessible to anybody. In the area of ​​payment, "Smart Data" should allow experts responsible for transactions analysis and the accounting and financial management of payment operations to easily leverage data. Discover 4 types of innovations available in HiPay Console, and making it a truly intelligent back office.

In: Articles

International e-commerce and conversion : Promod and Izipizi experiences

 

Rolling out an internationalization strategy is one of the most important growth levers for your e-commerce business.

You may have a plan for site translations, legal aspects, and logistics, but what about payment?

Our clients look back on their experiences.

In: Articles

Virtual POS terminal : What are the opportunities for retailers ?

Even today, many merchants are still hesitating to make the shift to digital. Cost, skills, or even corporate culture are often the main reasons that hinder this transition.

Covid-19 and Retail, how to boost your in store traffic ?

March 2020 sounded the death knell for French brick and mortar stores. The lock-down began, and physical stores closed their doors until further notice.

The PSD2 Glossary

 

 

To begin with, the PSD2 refers to the Payment Services Directive 2, which enables secure electronic payments through strong account holder authentication for electronic transactions. It applies to the 28 countries of the European Economic Area and concerns all merchants who process their card payments via European purchasers.

In: PSD2